Contact Sheraton Customer Service
Sheraton Phone Numbers and Emails
Toll-Free Number:
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(800) 325-3535
Customer Service:
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(888) 625-5144
New Customer Concierge:
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(866) 235-8814
Sheraton Email:
Sheraton Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sheraton Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sheraton is 8003253535. 56% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 6 minutes.
Be prepared for the call as Sheraton may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sheraton Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sheraton is 8003253535. 56% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 6 minutes.
Be prepared for the call as Sheraton may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Sheraton mainly because of product/ service, staff, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact Sheraton is privacy@marriott.com. 71% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sheraton Website:
Sheraton Help Center:
Sheraton Customer Service Reviews
I lost my cell phone in the hotel shuttle early morning Christmas Eve. Using someone else's phone I called the hotel and then tried to call my cell.
Sheraton Music City Nashville found my phone and called the last number dialed. The gracious lady answered her phone and called me over. As a result a Southwest pilot at the Sheraton taking a later shuttle brought my phone to me at my airport gate before I boarded.
I couldn't have asked for better service. A true Christmas Miracle!
Valet stole out my car, and we are missing a whole days work to ride all the way back to AC to retrieve our items!! When we called the hotel they said they have nothing to do with that valet doesnt work for them.
This is ridiculous! I am really upset at this treatment. I will never stay at this hotel again. Update.
Marty the Valet manager brought my keys to my front door. Great!
Mistakes happen. We appreciate you guys making it right.
How Good is Sheraton's Customer Service?
Summary of Sheraton Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sheraton?
Product/ Service Question:
- “Complaint for over charging..”
- “Complaint horrible experience”
- “Complaint”
Payments and Charges Question:
- “Credit charge concern”
- “Fraud”
- “Double charged”
Staff Question:
- “Manager unavailable”
- “Horrible customer service”
- Lack of customer service and care
Request for Information Question:
- “Speak to a Customer Service representative”
- “No electricity at our hotel and need to know if we need to find another place to stay and if outlet room will be credited”
- “Union information”
Refund Question:
- “Refund for parking.”
- “Need refund”
- “For security refund”
Activation/ Cancellation Question:
- “Cancel stay”
- “Room cancelation one day prior to my stay”
- “Cancellation”
Account Question:
- “I’m locked out”
- “Hold was never released from my account”
- “I forgot Bp apparatus and providing iodine in the room I lodged”
Shipping and Delivery Question:
- “Lost item”
- “I have not received my deposit of $250 returned to my account. It's been over 10 days”
- “Missing items”
Return/ Replace Question:
- “Change of Reservation”
- “My flight changed checking in tomorrow”
- “Flight changes not arriving .checking tomorrow”
Employment Question:
- “Job concern”
- “My w2”
- “W-2's”
Cards Question:
- “You stole money ftom my card as well as cash”
- “Y'all stole money off my card”
- “The issues of the room was not adjusted on my card”
Website/ Application Question:
- “Interested in acquiring the contract for widow tinting and vision strip installation for the new resort being built in Hervey Bay qld 4655”
Other Question:
- “Bull”
- “Can’t get into room because computers down and won’t transfer to another Sheraton and we are handicapped.”
- “Police report”
Compare Sheraton Customer Service To
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