Sainte-Therese, Quebec
Not resolved

I have had two past stays at the Sheraton Laval Hotel, 2440 Autoroute des Laurentides Laval ,Quebec H7T 1X5, and didn't learn from my first one that this Hotel is stealing my Points and stays from which they belong to me, what they do is tricky, on the Folio invoice from the Hotel when checking out, they write near the room detail that it was a Qual Discount Rate, which is false, so here it comes when i go to SPG to get my points and stays to be earned, they tell me that my reservation was made at a third party web like Priceline etc, which is not true, and SPG can see that i made my reservation with their system on, believe me i have been going back and fourth with Hotel and SPG trying to fix them this, and there is no one to talk with, The only person at this location that deals with this is Ms Domoniqe Milot, and all she says is I'm not discussing this with you, So everyone out here, Don't fall in to this trap like i did, and stay away from this Hotel. Spread the word.

Company wrote 0 public responses to the review from May 01, 2014.
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