Not resolved

I stayed here 2 weeks ago while on business in the L.A. area.

It claims to be a 4 star property. Don't be fooled - the place has had a cheap American 'facelift' with very tacky decor covering up old structure and bad plumbing issues. The air conditioner in our room did not work (lovely in +35 weather), the staff were unkept, illiterate and rude. None of them were helpful or friendly to us once, over a 5 night stay.

The room had a bad smell of stale beer. They claim to feature Wifi in the rooms also but it is terrible service - very weak and interrmittent. They also have a pool and outdoor hot tub as an 'amenity'. I went there a number of times and each attempt - it was full of screaming, poorly behaved children running amok.

It was dirty and no clean towels were supplied. This hotel is not what it makes itself out to be on-line and is not a good representation of the Sheraton brand.

Monetary Loss: $956.

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